Shipping policy
Thank you for shopping with Peony Lingerie LLC! To help you better understand when to expect your order, please review our shipping terms below:
Processing Time: After your order is placed, it typically takes 1 to 5 business days for us to prepare and dispatch your items.
Transit Time: Once shipped, international delivery usually takes 15 to 25 business days (excluding weekends and public holidays). Please note that this timeframe reflects only the shipping duration and does not include the initial processing period.
Once your package is handed over to the carrier (such as EMS or USPS), the delivery process is outside our control. Therefore, we are not responsible for delays caused by:
Incorrect, incomplete, or invalid shipping addresses;
Customs clearance, inspections, or import procedures;
Severe weather, natural disasters, or public holidays;
Carrier-related delays or service disruptions;
Unexpected circumstances such as inventory shortages or extended quality checks—especially during high-demand periods.
We offer free worldwide shipping on all orders. Depending on your destination, we carefully select trusted carriers like EMS or USPS to ensure your package is delivered via a fast, secure, and fully trackable service.
If you have any questions about your shipment—or if your package hasn’t arrived within the estimated delivery window—please don’t hesitate to contact our customer support team. We’re here to help!